--- title: "Reset the BizPrint desktop app with Clear Settings" description: "Remove the saved station details from the BizPrint desktop app with Clear Settings so you can connect it again from the start." url: https://docs.getbizprint.com/manage/desktop-reset/ section: "Manage" last_updated: 2026-11-12 --- # Reset the BizPrint desktop app with Clear Settings Section: Manage > Remove the saved station details from the BizPrint desktop app with Clear Settings so you can connect it again from the start. This page shows you how to reset the [BizPrint desktop app](https://docs.getbizprint.com/start-here/glossary/#bizprint-desktop-app) with **Clear Settings**. It is for merchants and staff using the BizPrint desktop app on Windows, Mac or Linux, usually when the app is stuck or needs to be connected to a different [station](https://docs.getbizprint.com/start-here/glossary/#station). ## What Clear Settings does **Clear Settings** removes the station details the app has saved. The app then restarts, and because it no longer has a station, it must be connected again. Until you do that, this computer does not receive [print jobs](https://docs.getbizprint.com/start-here/glossary/#print-job). It does not delete your station, your [printers](https://docs.getbizprint.com/start-here/glossary/#printer), or your print jobs in the [BizPrint dashboard](https://docs.getbizprint.com/start-here/glossary/#bizprint-dashboard). There is no confirmation question, so the reset starts as soon as you click it. If you only want to connect to a different station, you can use **Disconnect** on the home screen instead. See [Disconnect the BizPrint desktop app or switch to another station](https://docs.getbizprint.com/manage/desktop-disconnect/). ## Before you start - Make sure you can sign in to the BizPrint dashboard. If you plan to connect with keys instead of your account, find them on your station page first (see [Connect the BizPrint desktop app to your station](https://docs.getbizprint.com/set-up/connect-desktop-app/)). - Wait until the printer has finished anything it is printing. - When a station reconnects, BizPrint can send it print jobs that are still **pending**, and they print automatically. This happens when **Archive offline print jobs** is off. Before you reset and reconnect, check the printer for printouts, check job statuses in the BizPrint dashboard, and do not reprint anything that is still **pending**. See [Choose what happens to BizPrint print jobs when a station is offline](https://docs.getbizprint.com/manage/archive-offline-jobs/). ## Reset the app 1. Find the BizPrint icon in the system tray (the menu bar on a Mac). It may be hidden behind an arrow on Windows. 2. Open the icon’s menu. 3. Click **Clear Settings**. The app restarts and its window opens on the login screen. ## Connect the app again 1. Click **Sign In with Account**. 2. Sign in with the BizSwoop account you use for the dashboard. 3. Select your station in the **My Stations** list. 4. Click **Assign Station**. 5. Check that the home screen shows **Successfully Connected**. You can also click **Connect with Keys** and enter your station’s keys. The full steps are in [Connect the BizPrint desktop app to your station](https://docs.getbizprint.com/set-up/connect-desktop-app/). ## Check before you print again After it reconnects, the station may receive jobs that were waiting. Before you reprint anything: 1. Look at the printer for paper and for printouts that already came out. 2. Check the job’s status on the **Print Jobs** page in the dashboard. 3. Let the station finish printing, whatever status the job shows. 4. Go to **WooCommerce** > **Print Manager** in WordPress, if the order came from WooCommerce. 5. Click the **Support** tab. 6. Check **Queue Status** in [**Print Job Queue**](https://docs.getbizprint.com/start-here/glossary/#print-job-queue). 7. Wait for any pending or processing jobs to finish. Never place an order again or repeat a payment to get a print. ## Related pages - [Connect the BizPrint desktop app to your station](https://docs.getbizprint.com/set-up/connect-desktop-app/) - [Disconnect the BizPrint desktop app or switch to another station](https://docs.getbizprint.com/manage/desktop-disconnect/) - [Fix common problems with the BizPrint desktop app](https://docs.getbizprint.com/troubleshooting/desktop-app/) Need help? Contact BizPrint support at .