--- title: "Turn on and read the BizPrint print log in WooCommerce" description: "Turn on the print log in the BizPrint plugin for WooCommerce, view or copy it, and clear it, so you can give BizPrint support the details they ask for." url: https://docs.getbizprint.com/manage/print-log/ section: "Manage" last_updated: 2026-11-12 --- # Turn on and read the BizPrint print log in WooCommerce Section: Manage > Turn on the print log in the BizPrint plugin for WooCommerce, view or copy it, and clear it, so you can give BizPrint support the details they ask for. This page shows you how to turn on, view, copy and clear the print log in the [BizPrint plugin for WooCommerce](https://docs.getbizprint.com/start-here/glossary/#bizprint-plugin-for-woocommerce). It is for store owners and administrators who want to find out what happened to an order that did not print, or who have been asked for the log by BizPrint support. The print log keeps a record of print activity in your WordPress site. It is not a replacement for the **Print Jobs** page in the [BizPrint dashboard](https://docs.getbizprint.com/start-here/glossary/#bizprint-dashboard), which shows the status of each [print job](https://docs.getbizprint.com/start-here/glossary/#print-job). Check the dashboard first. ## Turn on the print log The print log is off until you turn it on. It records only activity from the time you turn it on. 1. Go to **WooCommerce** > **Print Manager** in WordPress. 2. Click the **Support** tab. 3. Find the **Print** box. 4. Tick **Save info logs** next to **Active**. 5. Click **Save Changes**. 6. Follow the checks in [Check before you print again](https://docs.getbizprint.com/manage/print-log/#check-before-you-print-again). 7. Repeat the action that did not work, for example by printing the order again from its order screen. To stop recording, untick **Save info logs** and click **Save Changes**. ## View the log 1. Go to **WooCommerce** > **Print Manager**. 2. Click the **Support** tab. 3. Find **Log file content** in the **Print** box. 4. Click **View log**. The log opens in a new browser tab. If the log has nothing in it, the button reads **Log is empty** and you cannot click it. ## Copy the log Copy the log only to send it to BizPrint support, and only when support asks for it. Read [Share the log safely](https://docs.getbizprint.com/manage/print-log/#share-the-log-safely) before you paste it. 1. Click **Copy log** in the **Print** box. The button appears only if your browser allows copying. 2. Wait for the message “Copied successfully!”. 3. Paste the text into your message to BizPrint support. 4. Read through the pasted text and remove any keys, passwords or customer details before you send the message. ## Clear the log The log grows over time. The **Log file** line shows its size. 1. Find **Log file** in the **Print** box. 2. Click **Clear log file**. The page saves, and the log is emptied. The button is grayed out when the log is already empty. ## Share the log safely - Send the log only to BizPrint support, through the [BizPrint support page](https://getbizprint.com/support/), and only when support asks for it. - Do not post it in a public forum, a social media group or a public chat. - Before you send it, read through it and make sure it contains no keys, passwords or customer details you do not want to share. - Never share your [Secret Key](https://docs.getbizprint.com/start-here/glossary/#public-key-and-secret-key) with anyone. ## Plugin log The **Support** tab also has a **Plugin** box with its own **Log file content**, **View log**, **Copy log** and **Clear log file** buttons. It works the same way. It is always on and has no switch. Support may ask you for it too. ## Check before you print again If you repeat an action to fill the log, make sure you do not print the order twice: 1. Look at the [printer](https://docs.getbizprint.com/start-here/glossary/#printer) for paper and for printouts that already came out. 2. Check the job’s status on the **Print Jobs** page in the dashboard. 3. Let the [station](https://docs.getbizprint.com/start-here/glossary/#station) finish printing, whatever status the job shows. 4. Go to **WooCommerce** > **Print Manager** in WordPress. 5. Click the **Support** tab. 6. Check **Queue Status** in [**Print Job Queue**](https://docs.getbizprint.com/start-here/glossary/#print-job-queue). 7. Wait for any pending or processing jobs to finish. Never place an order again or repeat a payment to get a print. ## Related pages - [View and retry failed print jobs in WooCommerce with the BizPrint Print Job Queue](https://docs.getbizprint.com/manage/print-job-queue/) - [WooCommerce orders are not printing automatically with BizPrint](https://docs.getbizprint.com/troubleshooting/automatic-printing/) - [BizPrint print jobs are stuck, archived or not printing](https://docs.getbizprint.com/troubleshooting/jobs-not-printing/) Need help? Contact BizPrint support at .