--- title: "Replace a printer on the same BizPrint station" description: "Swap a broken or old printer for a new one on the same computer or Android device, then select the new printer in your WooCommerce printer locations." url: https://docs.getbizprint.com/manage/replace-printer/ section: "Manage" last_updated: 2026-11-12 --- # Replace a printer on the same BizPrint station Section: Manage > Swap a broken or old printer for a new one on the same computer or Android device, then select the new printer in your WooCommerce printer locations. This page shows you how to swap one [printer](https://docs.getbizprint.com/start-here/glossary/#printer) for another on a [station](https://docs.getbizprint.com/start-here/glossary/#station) you already use, for example when a receipt printer breaks. It is for merchants and staff who print with the [BizPrint desktop app](https://docs.getbizprint.com/start-here/glossary/#bizprint-desktop-app) or the [BizPrint Android app](https://docs.getbizprint.com/start-here/glossary/#bizprint-android-app), and it covers the extra step for stores that use the [BizPrint plugin for WooCommerce](https://docs.getbizprint.com/start-here/glossary/#bizprint-plugin-for-woocommerce). ## Why the new printer needs to be selected again BizPrint sends each [print job](https://docs.getbizprint.com/start-here/glossary/#print-job) to one particular printer. When you add a new printer to your station, BizPrint lists it as a new printer, even if it is the same type as the old one. Your WooCommerce [printer locations](https://docs.getbizprint.com/start-here/glossary/#printer-location) still point to the old printer until you select the new one. ## Before you start - Write down which printer locations use the old printer, if your orders come from WooCommerce. You can see them in WordPress, under **WooCommerce** > **Print Manager**, on the **Printers** tab. The list shows the printers of each printer location. ## Check before you restart or reconnect the station On a desktop station, adding a printer means restarting the desktop app, so the station reconnects. The BizPrint Android app reports a new printer while it stays connected, so these checks matter there only if the app was not connected. When a station reconnects, BizPrint can send it print jobs that are still **pending**, and they print automatically. This happens when **Archive offline print jobs** is off. Before you restart or reconnect, check the printer for printouts, check job statuses in the BizPrint dashboard, and do not reprint anything that is still **pending**. See [Choose what happens to BizPrint print jobs when a station is offline](https://docs.getbizprint.com/manage/archive-offline-jobs/). Do these checks first, so that nothing prints twice: 1. Look at the old printer for paper and for printouts that already came out. 2. Check the status of recent jobs on the old printer’s **Print Jobs** page in the [BizPrint dashboard](https://docs.getbizprint.com/start-here/glossary/#bizprint-dashboard). See [View print jobs and their status in the BizPrint dashboard](https://docs.getbizprint.com/manage/print-jobs/). 3. Wait for the station to finish anything it is still printing, whatever status the job shows. 4. Go to **WooCommerce** > **Print Manager** in WordPress, if your orders come from WooCommerce. 5. Click the **Support** tab. 6. Check **Queue Status** in [**Print Job Queue**](https://docs.getbizprint.com/start-here/glossary/#print-job-queue). 7. Wait for any pending or processing jobs to finish. ## Step 1: Add the new printer to the station ### On a desktop station (Windows, Mac or Linux) The BizPrint desktop app uses the printers installed on the computer. 1. Connect the new printer to the computer. 2. Install it in the computer’s printer settings, with its driver. 3. Print a test page from the computer’s printer settings, to check that it works. 4. Do the checks in [Check before you restart or reconnect the station](https://docs.getbizprint.com/manage/replace-printer/#check-before-you-restart-or-reconnect-the-station). 5. Open the menu of the BizPrint icon in the system tray (the menu bar on a Mac). 6. Click **Exit** to quit the BizPrint desktop app. 7. Open the BizPrint desktop app again. When it connects, it reports the new printer to BizPrint. For more help, see [Add a printer to the BizPrint desktop app](https://docs.getbizprint.com/set-up/desktop-add-printer/). ### On an Android station The BizPrint Android app prints to the printers you add in the app, over Wi-Fi or a network, Bluetooth or USB, or to the built-in printer of a Sunmi device. While the app is connected, it reports a new printer to BizPrint by itself. 1. Connect the new printer to the Android device, or to the same Wi-Fi network as the device. 2. Open the BizPrint Android app. 3. Tap **Add printer** on the main screen. The app searches for printers. 4. Tap the new printer in the list. 5. Type a name in **Printer name**. This is the printer’s name in BizPrint. 6. Tap **Continue**. The app checks the printer and prints a test page, which is not an order. If Android asks to pair the printer or to allow USB access, allow it. 7. Look at the printer. 8. Tap **Yes** under **Did it print?**. If nothing printed, tap **No** and follow the steps on screen. 9. Check that the top of the main screen shows **Connected**. If the new printer is not in the list, add it by hand instead: 1. Tap one of the options under **Don’t see your printer?**, for example **Enter IP address**. 2. Type a name in **Name**. This is the printer’s name in BizPrint. 3. Check the connection selected under **How is it connected?**. 4. Fill in the other fields for the printer, such as **IP address**, **Paired printer** or **Printer language**. 5. Tap **Add printer**. The printer’s settings page opens. 6. Tap **Test print**. The test page is not an order. 7. Look at the printer. For the details of each option, see [Add a printer to the BizPrint Android app](https://docs.getbizprint.com/set-up/android-add-printer/#if-your-printer-is-not-in-the-list). To remove the old printer from the app, if you no longer use it: 1. Tap the old printer under **Printers** on the main screen. 2. Open the menu at the top of the printer’s page. 3. Tap **Delete printer**. 4. Tap **Delete** in the **Delete this printer?** message. The printer is removed from this station for every device. A printer you delete and add again in the Android app becomes a new printer in BizPrint, so select it again in your printer locations. For the full steps, see [Add a printer to the BizPrint Android app](https://docs.getbizprint.com/set-up/android-add-printer/). ## Step 2: Check the new printer in the dashboard 1. Sign in to the BizPrint dashboard. 2. Click **Stations** in the menu. 3. Click your station in the **My Stations** list. 4. Check that the new printer appears in the **Printers** list. The old printer may still be in the list. Its past print jobs stay there, so you can still look them up. A reprint from the dashboard goes to the printer the job was first sent to, so reprinting one of the old printer’s jobs does not print it on the new printer. On a desktop station, BizPrint knows each printer by its name on the computer. If you gave the new printer exactly the same name as the old one, BizPrint treats it as the same printer, and your printer locations already use it. Check them anyway in [Step 3: Select the new printer in every printer location](https://docs.getbizprint.com/manage/replace-printer/#step-3-select-the-new-printer-in-every-printer-location). If the new printer does not appear, see [A printer does not appear in BizPrint](https://docs.getbizprint.com/troubleshooting/printer-not-showing/). ## Step 3: Select the new printer in every printer location If your orders come from WooCommerce, do this for each printer location that used the old printer: 1. Go to **WooCommerce** > **Print Manager** in WordPress. 2. Open the **Printers** tab. 3. Click the name of the printer location in the **Description** column. 4. Hold down Ctrl (Command on a Mac) and click the new printer in the **Printers** box. Holding the key keeps your other selected printers selected. Each printer is shown with its station’s name and its status, for example online or offline. 5. Keep holding Ctrl (Command on a Mac) and click the old printer to unselect it. 6. Click **Save Changes**. Repeat these steps for every printer location on your list. A printer location that still points only to the old printer will not print. If you print with Shopify or your own app, select the new printer there too, wherever you chose the old one. ## Step 4: Test the new printer **Test print** prints your newest real order again. Your station may also have received jobs that were waiting while the app restarted or reconnected. Before you test, make sure nothing prints twice: 1. Look at the printer for paper and for printouts that already came out. 2. Check the status of recent jobs on the printer’s **Print Jobs** page in the BizPrint dashboard. 3. Wait for the station to finish anything it is still printing, whatever status the job shows. 4. Go to **WooCommerce** > **Print Manager** in WordPress. 5. Click the **Support** tab. 6. Check **Queue Status** in [**Print Job Queue**](https://docs.getbizprint.com/start-here/glossary/#print-job-queue). 7. Wait for any pending or processing jobs to finish. Then run the test: 1. Open the printer location again on the **Printers** tab of **Print Manager**. 2. Click **Test print**. This button appears only after the printer location is saved, and only when your store has at least one order to print as a sample. 3. Check the printout at the new printer. You can also test each printer location from [Send a test print from a BizPrint printer location in WooCommerce](https://docs.getbizprint.com/print/test-print/). ## Related pages - [Manage stations and their printers in the BizPrint dashboard](https://docs.getbizprint.com/manage/stations/) - [Create a printer location in the BizPrint plugin for WooCommerce](https://docs.getbizprint.com/set-up/create-printer-location/) - [A printer does not appear in BizPrint](https://docs.getbizprint.com/troubleshooting/printer-not-showing/) Need help? Contact BizPrint support at .