---
title: "Test the webhook connection for a BizPrint application"
description: "Check that BizPrint can reach your store or app's webhook URL, and restart job status updates if they stopped."
url: https://docs.getbizprint.com/manage/test-webhook/
section: "Manage"
last_updated: 2026-11-11
---

# Test the webhook connection for a BizPrint application

Section: Manage

> Check that BizPrint can reach your store or app's webhook URL, and restart job status updates if they stopped.

This page shows you how to test the [webhook](https://docs.getbizprint.com/start-here/glossary/#webhook) connection for an [application](https://docs.getbizprint.com/start-here/glossary/#application) in the [BizPrint dashboard](https://docs.getbizprint.com/start-here/glossary/#bizprint-dashboard). It is for merchants and developers whose store or app gets job status updates from BizPrint, with WooCommerce, Shopify or the Print API.

A webhook is a web address on your store or app. BizPrint sends a message to it when a [print job](https://docs.getbizprint.com/start-here/glossary/#print-job) changes status, for example when it finishes printing. The test sends one test message to the application’s **Webhook URL** and tells you whether your store or app answered.

## Before you start

- The application must use the **REST API**. Applications on the Legacy API have no **Webhook URL** and no **Webhook Info** section.
- The application needs a **Webhook URL**. See [Manage applications in the BizPrint dashboard](https://docs.getbizprint.com/manage/applications/).
- Your store or app must be online and able to receive messages from BizPrint.

## Run the test

1. Sign in to the BizPrint dashboard.
2. Click **Applications** in the menu.
3. Click the application you want to test. On a phone, tap the tick or cross icon in its row.
4. Find the **Webhook Info** section.
5. Click **Perform test connection**.
6. Wait for the result.

If the test works, the dashboard shows **Successfully connected with webhook server**.

If it fails, the dashboard shows a reason when it has one, then **Error connection to webhook server.** A red warning triangle also appears next to the application in the **My Applications** list and on the **Applications** tile of the Dashboard home page.

## What to do when the test fails

1. Click **Help? Troubleshoot and Fix Connection**. A window opens with a short help video and a link to contact support.
2. Check that the **Webhook URL** is the right address for your store or app. For WooCommerce, the right address is in the plugin’s **Application** tab under **WooCommerce** > **Print Manager**.
3. Type the right address in the **Webhook URL** box, if it was wrong.
4. Click **Update** next to **Webhook URL**.
5. Check that your store or app is online and that BizPrint can connect to it.
6. Click **Perform test connection** again.

If the test keeps failing, see [BizPrint webhook test connection fails](https://docs.getbizprint.com/troubleshooting/webhook-connection/). If you are still stuck, contact [BizPrint support](https://getbizprint.com/support/).

## Why a failing webhook matters

When BizPrint cannot deliver a webhook after several tries, it stops sending job status updates to that application. It does not start again by itself. Updates start again only when you either change the **Webhook URL** or run a test that succeeds. So after you fix the problem, always run **Perform test connection** and check for the success message.

A stopped webhook does not stop printing. What you miss is the status updates in your store or app, so anything there that waits for a job’s status may not update.

## Related pages

- [Manage applications in the BizPrint dashboard](https://docs.getbizprint.com/manage/applications/)
- [BizPrint webhook test connection fails](https://docs.getbizprint.com/troubleshooting/webhook-connection/)
- [Receive print job updates from BizPrint with webhooks](https://docs.getbizprint.com/developers/webhooks/)

Need help? Contact BizPrint support at <https://getbizprint.com/support/>.