---
title: "Fix BizPrint printouts that are cut off, too long or the wrong size"
description: "Find out why a BizPrint printout is cut off, feeds too much paper, wraps its text or comes out the wrong size, and how to fix the printer location's layout settings."
url: https://docs.getbizprint.com/troubleshooting/layout-problems/
section: "Fix problems"
last_updated: 2026-11-12
---

# Fix BizPrint printouts that are cut off, too long or the wrong size

Section: Fix problems

> Find out why a BizPrint printout is cut off, feeds too much paper, wraps its text or comes out the wrong size, and how to fix the printer location's layout settings.

This page helps when BizPrint printouts come out cut off at the edges, with a long stretch of blank paper, split into pieces, or with text that wraps in the wrong places. It is for store owners and staff who print WooCommerce orders with the [BizPrint plugin for WooCommerce](https://docs.getbizprint.com/start-here/glossary/#bizprint-plugin-for-woocommerce), on a receipt [printer](https://docs.getbizprint.com/start-here/glossary/#printer) or an office printer, through the [BizPrint desktop app](https://docs.getbizprint.com/start-here/glossary/#bizprint-desktop-app) or the [BizPrint Android app](https://docs.getbizprint.com/start-here/glossary/#bizprint-android-app).

Every fix on this page changes the layout settings of a [printer location](https://docs.getbizprint.com/start-here/glossary/#printer-location). To open them:

1. Go to **WooCommerce** > **Print Manager** in WordPress.
2. Open the **Printers** tab.
3. Click the name of the printer location in the **Description** column.
4. Scroll down to the **Settings** heading.

After each change, click **Save Changes**. Then check the result with a test print. See [Send a test print from a BizPrint printer location in WooCommerce](https://docs.getbizprint.com/print/test-print/). **Test print** appears only for a saved printer location, and only when your store has at least one order. It prints your store’s newest real order, so tell your staff it is only a test. Before every test print, and before you reprint an order instead, check all of these, so nobody prepares or ships the order twice:

1. Look at the printer for the printout.
2. Check the [status](https://docs.getbizprint.com/start-here/glossary/#print-job-status) of the [print job](https://docs.getbizprint.com/start-here/glossary/#print-job) in the [BizPrint dashboard](https://docs.getbizprint.com/start-here/glossary/#bizprint-dashboard).
3. Wait for the [station](https://docs.getbizprint.com/start-here/glossary/#station) to finish anything it is still printing, whatever status the job shows.
4. Go to **WooCommerce** > **Print Manager** in WordPress.
5. Click the **Support** tab.
6. Check **Queue Status** in [**Print Job Queue**](https://docs.getbizprint.com/start-here/glossary/#print-job-queue).
7. Wait for any pending or processing jobs to finish.

Do not send a test print or a reprint while a job for the order is still **pending**, **connecting-to-printer** or **processing**.

For what every layout setting does, see [Change page size, margins, orientation and fonts for BizPrint printouts](https://docs.getbizprint.com/print/layout-settings/).

## The edges of the printout are cut off

**Symptom:** On a desktop station, text or lines are missing at the left, right, top or bottom edge of the printout.

**Cause:** The printout’s margins are too small for your printer. Most printers cannot print all the way to the edge of the paper, so the outer part is lost.

**Fix:** Add margins:

1. Tick **Custom Margins**. The **Layout Margins** fields appear.
2. Type a small value in **Top Margin**, for example 3 for 3 mm.
3. Type a small value in **Right Margin**.
4. Type a small value in **Bottom Margin**.
5. Type a small value in **Left Margin**.
6. Click **Save Changes**.
7. Do the checks at the top of this page.
8. Send a test print.
9. Make the margin bigger on the side that is still cut off.
10. Click **Save Changes**.
11. Do the checks at the top of this page again.
12. Send another test print.

## A long stretch of blank paper after each receipt

**Symptom:** On a desktop station, a receipt printer prints the order and then feeds a lot of blank paper, as if it were printing a full page.

**Cause:** The printout uses a full page size. **Layout Size** is set to **A4** or **Letter**, or to **Custom** with a **Custom Height (mm)** much longer than your receipts. With a **Custom Width (mm)** of 0, the desktop app prints on the printer’s default paper size from the computer’s printer settings, and that can also be a full page.

**Fix:** Let the printer’s own paper size decide:

1. Choose **Custom** in **Layout Size**.
2. Type 0 in **Custom Width (mm)**.
3. Click **Save Changes**.
4. Do the checks at the top of this page.
5. Send a test print.

With a width of 0, the desktop app prints on the printer’s default paper size from the computer’s printer settings. If the printer still feeds too much paper:

1. Open the printer’s own settings on the computer.
2. Set its default paper size to match your receipt roll.
3. Do the checks at the top of this page.
4. Send another test print.

If you are not sure how to change the printer’s paper size, contact BizPrint support. See [Set up a BizPrint printer location in WooCommerce for 80 mm or 58 mm receipt paper](https://docs.getbizprint.com/set-up/receipt-paper-size/).

## The receipt is split into pieces

**Symptom:** On a desktop station, one order prints as two or more short pieces, or the printer cuts the paper in the middle of an order.

**Cause:** **Custom Width (mm)** and **Custom Height (mm)** are both above 0, so the desktop app prints on that exact size, and the height is shorter than the order. Each time the page is full, the rest of the order starts on a new piece.

**Fix:** Let the printer’s paper size decide the length:

1. Type 0 in **Custom Width (mm)**.
2. Click **Save Changes**.
3. Do the checks at the top of this page.
4. Send a test print.

With a width of 0, the desktop app prints on the printer’s default paper size from the computer’s printer settings, so that paper size must match your roll. If your printer needs a fixed size instead, keep both values and type a height that is longer than your longest orders.

## The printout is tiny or does not fill the paper

**Symptom:** On a desktop station, the printout is much smaller than the paper, or it is cut off along one side even with margins.

**Cause:** The paper size does not match the paper in the printer. For example, a location set to **A4** or **Letter** prints to a narrow receipt roll, or a location set to a small **Custom** size prints to an office printer. When **Custom Width (mm)** is 0, the printer’s default paper size on the computer may not match the paper either.

**Fix:** Match the paper size to the paper:

1. Choose the **Layout Size** that matches the paper: **A4** or **Letter** for office paper, or **Custom** for labels of a fixed size. For receipt rolls, follow the steps in the entry about blank paper after each receipt on this page instead.
2. Type a number above 0 in **Custom Width (mm)**, if you chose **Custom** for fixed-size labels.
3. Type a number above 0 in **Custom Height (mm)**, if you chose **Custom** for fixed-size labels.
4. Click **Save Changes**.
5. Do the checks at the top of this page.
6. Send a test print.

If you print the same orders on different kinds of paper, use a separate printer location for each printer.

## Text wraps in the wrong places on a receipt

**Symptom:** A plain text receipt has lines that break in the middle, prices that drop onto the next line, or columns that do not line up.

**Cause:** **Plain text format symbols width** (the number of characters on each line) is higher than the number of characters that fit on your printer’s paper. This setting appears only when [**Output Format**](https://docs.getbizprint.com/start-here/glossary/#output-format) is **Plain Text**.

**Fix:** Find how many characters fit, then set the width:

1. Open the BizPrint Android app, if the printer is connected to an Android station.
2. Tap the printer under **Printers** on the main screen.
3. Tap **Test print**. The printer prints the app’s test page, which is a line of numbers and a tip, not an order.
4. Work out the characters per line from the tip: multiply the number of zeros on the first line by 10, then add the last number on that line.
5. Type that number in **Plain text format symbols width** in the printer location.
6. Click **Save Changes**.
7. Do the checks at the top of this page.
8. Send a test print.

On a desktop station, find the right width by testing:

1. Lower **Plain text format symbols width** a little.
2. Click **Save Changes**.
3. Do the checks at the top of this page.
4. Send a test print.
5. Repeat until the lines fit.

On an Android station, a **Font width** above x1 (in the printer’s **Advanced** settings in the app) also fits fewer characters on each line.

## Text is too small or too large

**Symptom:** A formatted (HTML) printout is hard to read because the text is very small, or headings are too large for the paper.

**Cause:** The font size options of the printer location do not suit your paper. They appear only when **Output Format** is **HTML**.

**Fix:** Change the font sizes. If the whole printout is small, check **Layout Size** first, as described in the entry about tiny printouts on this page.

1. Change **Basic Font Size (px)** for normal text.
2. Change **Header Font Size (px)** for headings.
3. Click **Save Changes**.
4. Do the checks at the top of this page.
5. Send a test print.

## Paper size and margins make no difference on Android

**Symptom:** You change **Layout Size** or **Custom Margins**, but printouts from an Android station look the same.

**Cause:** The BizPrint Android app uses its own paper and margin settings for each receipt, label or built-in printer. It uses the printer location’s **Layout Size** and **Custom Margins** only when the printer’s **Page size from job** setting is **Use the job page size when sent**. Office printers set up as **Full-page printer (enter address)** or **Android print dialog** print on a Letter, A4 or custom sheet with their own sheet layout, so margins from the app or the location do not change them.

**Fix:** On a receipt, label or built-in printer, change the paper size in the app, or let the app use the job’s page size:

1. Open the BizPrint Android app.
2. Tap the printer under **Printers** on the main screen.
3. Tap **Paper**.
4. Choose the paper in the printer, for example **80 mm roll**.
5. Tap **Advanced**, if you want the printer location’s **Layout Size** and **Custom Margins** to be used instead.
6. Tap **Page size from job**.
7. Choose **Use the job page size when sent**.
8. Do the checks at the top of this page.
9. Send a test print.

See [Change paper, cut and layout settings for a printer in the BizPrint Android app](https://docs.getbizprint.com/manage/android-printer-settings/) and [Set up a WooCommerce printer location for an Android station with BizPrint](https://docs.getbizprint.com/set-up/android-printer-location/).

## Related pages

- [Change page size, margins, orientation and fonts for BizPrint printouts](https://docs.getbizprint.com/print/layout-settings/)
- [Set up a BizPrint printer location in WooCommerce for 80 mm or 58 mm receipt paper](https://docs.getbizprint.com/set-up/receipt-paper-size/)
- [Send a test print from a BizPrint printer location in WooCommerce](https://docs.getbizprint.com/print/test-print/)

Still stuck? Contact BizPrint support at <https://getbizprint.com/support/>.