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Change or cancel your BizPrint plan

This page shows you how to change your BizPrint plan, change how often you pay, use a promotion code, or cancel a paid plan in the BizPrint dashboard. It is for the person who looks after the BizPrint account, whatever your orders come from: WooCommerce, Shopify, or your own app.

Before you start

Section titled “Before you start”
  • Plans, prices and what each plan includes are on the BizPrint pricing page. Some features are available on some plans only.
  • If your service is paused because of an unpaid invoice, you cannot change your plan until it is paid. See View, download and pay your BizPrint invoices.
  • Keep your card details to yourself. You enter them only in the dashboard, never by email or chat.

Open your plan

Section titled “Open your plan”
  1. Sign in to the BizPrint dashboard.
  2. Click Dashboard in the menu.
  3. Click the My Plan tile. The Subscription Options page opens.

You can also open it from the account menu. Point at the profile icon at the bottom of the left menu, then click My Plan. On a narrow screen, such as a phone, tap the menu button at the top of the page, then tap My Plan.

Subscription Options shows one card for each plan you can choose. The button on your current plan’s card says Your Plan. The free plan’s card says Try BizPrint free!

Switch to a different paid plan

Section titled “Switch to a different paid plan”
  1. Click Select on the card of the plan you want. The button changes to Selected, and a form opens under the plan cards.
  2. Choose how often you want to pay: Monthly, Quarterly or Annual. Only the terms that the plan offers appear. If the plan has only one term, there is no choice to make.
  3. Check which term is selected before you go on. The form starts on your current term, or on Annual if you do not have one. If the plan you chose does not offer that term, the form selects a term the plan offers instead.
  4. Enter a promotion code if you have one. See Use a promotion code.
  5. Read the order summary. It shows the plan and term you chose and the Total due at subscription start. The notes under it say whether the plan has a monthly print limit, and that per-print usage is billed monthly.
  6. Check the card shown under Use credit or debit card linked to BizSwoop account. To use a different card, see Update your payment card for BizPrint.
  7. Click Subscribe to Plan.
  8. Wait for the Dashboard home page to open.
  9. Check that the My Plan tile shows your new plan.

If you do not have a card on file yet, the form says Enter your card details. Before you click Subscribe to Plan:

  1. Enter the name in Name on card.
  2. Enter the card details in Card information.

If an error message appears instead, do not click the button again straight away. Open My Plan and check whether your plan changed. If it did not, try once more. If it fails again, contact BizPrint support.

How a plan change shows on your bill depends on your plans and terms. Your invoices are on the Print Analytics page (see View, download and pay your BizPrint invoices). If you have a question about a charge, contact BizPrint support.

Change how often you pay

Section titled “Change how often you pay”
  1. Click Your Plan on your current plan’s card. The form opens under the plan cards.
  2. Choose Monthly, Quarterly or Annual. Only the terms that your plan offers appear.
  3. Read the order summary.
  4. Click Update Subscription.
  5. Wait for the Dashboard home page to open.

Use a promotion code

Section titled “Use a promotion code”

The promotion code box appears in the form when you choose a paid plan.

  1. Click Select on the card of the plan you want, or Your Plan to stay on your current plan.
  2. Choose the term. If you change the plan or the term after you apply a code, the code is cleared and you need to apply it again.
  3. Tick Click here to enter your code, under Have a Promotion Code?.
  4. Type your code in the box that appears.
  5. Click Apply Promotion Code. The button shows Verification while the code is checked.
  6. Read the message under the box. It tells you whether the code was accepted.
  7. Check the order summary. An accepted code appears next to Applied code discount:, and the Total due at subscription start includes the discount. If the discount lasts for more than one billing period, the summary says for how many.
  8. Click Subscribe to Plan, or Update Subscription if you are staying on your current plan.

If your account already has a discount, the order summary may show it next to Applied discount: without you entering a code.

Cancel your paid plan

Section titled “Cancel your paid plan”

To cancel a paid plan, you move to the free plan.

  1. Open My Plan, as described in Open your plan.
  2. Click Downgrade to Free on the free plan’s card. A form titled Cancel your subscription opens under the plan cards.
  3. Read the note: “Your current subscription will cancel effective at the end of the active subscription period”.
  4. Click Cancel at the bottom of the form. This button confirms the cancellation. It does not close the form.
  5. Wait for the Dashboard home page to open.

What happens after you cancel

Section titled “What happens after you cancel”
  • Your paid plan stays active until the end of the current subscription period.
  • On Subscription Options, your plan’s card shows Plan set to end on and the date, with an Expires Soon badge. The free plan’s button changes to Pending Free Plan.
  • The My Plan tile on the Dashboard home page shows Plan set to cancel and the date.
  • When the subscription ends, your account moves to the free plan, and that plan’s limits apply. See BizPrint plans, print limits and usage.

If you change your mind before the end date, or you have a question about charges or refunds, contact BizPrint support.

Section titled “Related pages”

Need help? Contact BizPrint support at https://getbizprint.com/support/.