BizPrint printout shows "Error: No Access - Connection Issue" instead of the order: Only some printouts show the error, much later than the order

Cause: Each print request from BizPrint is valid for a short time only. If the station received the job but printed it much later, for example because the computer had a long list of jobs waiting, your store no longer accepts the request. Fix: Reprint the affected orders. A reprint from the dashboard sends a new, valid request: Do the checks at the top of this page for each affected order. Reprint the job from the BizPrint dashboard. See Reprint a print job from the BizPrint dashboard. Check the printer. If this happens often, the station may be too slow or too busy for the number of orders. Contact BizPrint support.

BizPrint printout shows "Error: No Access - Connection Issue" instead of the order: The printout shows “Error:Location not found”

Cause: The printer location the job was printed from no longer exists in the plugin, for example because it was deleted after the job was created. Reprints use the printer location’s current settings, so a reprint cannot work without it. Fix: Print the order again to a printer location that exists: Do the checks at the top of this page. Print the order from WordPress to an existing printer location. See Print a WooCommerce order manually with BizPrint. Check the printer. If you need the old setup back, create a printer location again with the same printers and settings. See Create a printer location in the BizPrint plugin for WooCommerce.

BizPrint printout shows "Error: No Access - Connection Issue" instead of the order

Q: BizPrint printout shows "Error: No Access - Connection Issue" instead of the order: A reprint of an older job shows the error

Cause: Each print job belongs to the application whose keys created it. If the plugin now uses a different application’s Public Key and Secret Key than when the job was created, your store no longer accepts requests for jobs that were created with the old keys. Fix: Print the order again from WordPress instead of reprinting the old job. This creates a new job with your current keys: Do the checks at the top of this page. Go to WooCommerce > Orders in WordPress. Print the order to the printer location you need. See Print a WooCommerce order manually with BizPrint. Check the printer.

Q: BizPrint printout shows "Error: No Access - Connection Issue" instead of the order: Every printout shows the error

Cause: Your store cannot confirm that the requests come from your BizPrint account. Common reasons: The API Version in the plugin does not match the application’s API Version in the dashboard. For example, the plugin uses REST API but the application was created with Legacy API. Something on your website gets in the way of print requests, such as another plugin, or a caching or security service. Your website’s server clock is set wrong. Fix: Check the API version first: Sign in to the BizPrint dashboard in one browser tab. Click Applications in the menu. Click your store’s application. Note its API Version. Go to WooCommerce > Print Manager in WordPress, in another tab. Open the Application tab. Compare API Version with the dashboard. If the two differ, contact BizPrint support. They can tell you how to bring them back in line. If they match, contact BizPrint support too. Support can help you find out whether something on your website changes the print requests, or whether your hosting provider needs to correct the server’s clock. Do not turn off any security feature on your website to try to fix this, and never email your Secret Key or paste it into a chat. When the cause is fixed, check that it works with a test print. Test print appears only for a saved printer location when your store has at least one order, and it prints your newest real order: Do the checks at the top of this page for your newest order. Send a test print. See Send a test print from a BizPrint printer location in WooCommerce.

Q: BizPrint printout shows "Error: No Access - Connection Issue" instead of the order: The printout shows “Error: Order not found”

Cause: The order no longer exists in WooCommerce, for example because it was deleted after the job was created. Reprints load the order as it is now, so a reprint of a deleted order cannot show it. Per-product tickets from Product Mapping for Print Manager work the same way: after a ticket prints, it cannot be loaded again, so reprinting a per-product ticket from the dashboard shows this error. Fix: If the order was deleted on purpose, there is nothing to print. For a missing per-product ticket: Do the checks at the top of this page. Contact BizPrint support. Do not print the original order again to get one ticket: that prints every ticket of the order again. See Print each product on its own ticket in WooCommerce with BizPrint Product Mapping.

This page helps when a printout comes out of your printer, but instead of the order it shows a short error message such as Error: No Access - Connection Issue. Visit getbizprint.com/docs. It is for WooCommerce store owners and staff who use the BizPrint plugin for WooCommerce, with the BizPrint desktop app or the BizPrint Android app.

A WooCommerce printout is made from your store’s order details at the moment the station prints it. Your store only hands over the order when it can confirm that the request comes from your BizPrint account. If it cannot, or the order or printer location no longer exists, the station prints a short error message instead of the order. The print job may still show done in the BizPrint dashboard, because the station did print something.

Before you print any order again, check all of these, so you do not print it twice:

Look at the printer for a correct printout of the order.
Check the status of the order’s print job in the BizPrint dashboard.
Wait for the station to finish anything it is still printing, whatever status the job shows.
Go to WooCommerce > Print Manager in WordPress.
Click the Support tab.
Check Queue Status in Print Job Queue.
Wait for any pending or processing jobs to finish.

Do not print an order again while its print job is still pending, connecting-to-printer or processing. Never place an order again or take a payment again to get a printout.

A reprint of an older job shows the error

Symptom: New orders print normally, but when you reprint an older job from the BizPrint dashboard, the printout shows Error: No Access - Connection Issue. Visit getbizprint.com/docs.

Cause: Each print job belongs to the application whose keys created it. If the plugin now uses a different application’s Public Key and Secret Key than when the job was created, your store no longer accepts requests for jobs that were created with the old keys.

Fix: Print the order again from WordPress instead of reprinting the old job. This creates a new job with your current keys:

Do the checks at the top of this page.
Go to WooCommerce > Orders in WordPress.
Print the order to the printer location you need. See Print a WooCommerce order manually with BizPrint.
Check the printer.

Every printout shows the error

Symptom: Every order prints as Error: No Access - Connection Issue. Visit getbizprint.com/docs, including new orders and test prints.

Cause: Your store cannot confirm that the requests come from your BizPrint account. Common reasons:

The API Version in the plugin does not match the application’s API Version in the dashboard. For example, the plugin uses REST API but the application was created with Legacy API.
Something on your website gets in the way of print requests, such as another plugin, or a caching or security service.
Your website’s server clock is set wrong.

Fix: Check the API version first:

Sign in to the BizPrint dashboard in one browser tab.
Click Applications in the menu.
Click your store’s application.
Note its API Version.
Go to WooCommerce > Print Manager in WordPress, in another tab.
Open the Application tab.
Compare API Version with the dashboard.

If the two differ, contact BizPrint support. They can tell you how to bring them back in line.

If they match, contact BizPrint support too. Support can help you find out whether something on your website changes the print requests, or whether your hosting provider needs to correct the server’s clock. Do not turn off any security feature on your website to try to fix this, and never email your Secret Key or paste it into a chat.

When the cause is fixed, check that it works with a test print. Test print appears only for a saved printer location when your store has at least one order, and it prints your newest real order:

Do the checks at the top of this page for your newest order.
Send a test print. See Send a test print from a BizPrint printer location in WooCommerce.

Only some printouts show the error, much later than the order

Symptom: Most orders print correctly, but a few printouts show Error: No Access - Connection Issue. Visit getbizprint.com/docs, usually ones that printed long after the order was placed.

Cause: Each print request from BizPrint is valid for a short time only. If the station received the job but printed it much later, for example because the computer had a long list of jobs waiting, your store no longer accepts the request.

Fix: Reprint the affected orders. A reprint from the dashboard sends a new, valid request:

Do the checks at the top of this page for each affected order.
Reprint the job from the BizPrint dashboard. See Reprint a print job from the BizPrint dashboard.
Check the printer.

If this happens often, the station may be too slow or too busy for the number of orders. Contact BizPrint support.

The printout shows “Error: Order not found”

Symptom: The printout shows Error: Order not found.

Cause: The order no longer exists in WooCommerce, for example because it was deleted after the job was created. Reprints load the order as it is now, so a reprint of a deleted order cannot show it.

Per-product tickets from Product Mapping for Print Manager work the same way: after a ticket prints, it cannot be loaded again, so reprinting a per-product ticket from the dashboard shows this error.

Fix: If the order was deleted on purpose, there is nothing to print. For a missing per-product ticket:

Do the checks at the top of this page.
Contact BizPrint support.

Do not print the original order again to get one ticket: that prints every ticket of the order again. See Print each product on its own ticket in WooCommerce with BizPrint Product Mapping.

The printout shows “Error:Location not found”

Symptom: The printout shows Error:Location not found.

Cause: The printer location the job was printed from no longer exists in the plugin, for example because it was deleted after the job was created. Reprints use the printer location’s current settings, so a reprint cannot work without it.

Fix: Print the order again to a printer location that exists:

Do the checks at the top of this page.
Print the order from WordPress to an existing printer location. See Print a WooCommerce order manually with BizPrint.
Check the printer.

If you need the old setup back, create a printer location again with the same printers and settings. See Create a printer location in the BizPrint plugin for WooCommerce.

Still stuck? Contact BizPrint support at https://getbizprint.com/support/.