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Update your payment card for BizPrint

This page shows you how to change the credit or debit card that pays for your BizPrint plan, in the BizPrint dashboard. It is for the person who looks after the BizPrint account and its bills, on a paid plan, whatever your orders come from: WooCommerce, Shopify, or your own app.

Before you start

Section titled “Before you start”
  • You can change your card only in the BizPrint dashboard. Never send card details to anyone by email or chat, including BizPrint support.
  • The card section appears when you are on a paid plan. On the free plan there is no card to change. To move to a paid plan, see Change or cancel your BizPrint plan.
  • Your cards belong to your BizSwoop account. If you also use Jovvie Point of Sale with the same account, a card can pay for both.

Open your payment methods

Section titled “Open your payment methods”
  1. Sign in to the BizPrint dashboard.
  2. Click Dashboard in the menu.
  3. Click the My Plan tile. The Subscription Options page opens.
  4. Find Payment Methods under the plan cards. It shows the card in use under Use credit or debit card linked to BizSwoop account, by its last four digits.
  5. Click Change. The Payment Methods list opens.

The list shows up to two cards. The card in use is first. For each card you see:

  • Whether it is a credit or debit card.
  • Default, if the card is the default payment method on your BizSwoop account.
  • Which services the card pays for, for example Active for BizPrint Service.

Click Cancel at the bottom of the list to go back.

Replace the card in use

Section titled “Replace the card in use”

Use this when your card has expired, or you want a new card to take its place.

  1. Open the Payment Methods list, as described in Open your payment methods.
  2. Click Edit next to the first card in the list. A form opens to update that card’s details or add a new card.
  3. Enter the name in Name on Invoice.
  4. Enter the card details in Card information.
  5. Enter the street address in Address 1.
  6. Enter the rest of the address in Address 2, if you need it. This box is optional.
  7. Enter the city in City.
  8. Enter the state or region in State.
  9. Choose the country in Country.
  10. Click Update Information.
  11. Check that the new card now appears first in the list.

The new card takes the old card’s place: BizPrint charges the new card from now on, and the old card is removed from your account. If the old card also paid for another service, the form warns that Changes will be applied to each service.

Add a second card and use it

Section titled “Add a second card and use it”

You can keep up to two cards. Add new credit or debit card appears only when you have fewer than two.

  1. Open the Payment Methods list, as described in Open your payment methods.
  2. Enter the name in Name on card, under Add new credit or debit card.
  3. Enter the card details in Card information.
  4. Click Use new card.
  5. Check that the new card now appears first in the list.

BizPrint charges the new card from now on. Your other card stays on your account.

Switch to your other card

Section titled “Switch to your other card”
  1. Open the Payment Methods list, as described in Open your payment methods.
  2. Click Use linked card next to the card you want BizPrint to charge.
  3. Check that the card now appears first in the list.

Remove a card you do not use

Section titled “Remove a card you do not use”

You can remove a card only when it is not paying for any service. The card in use for BizPrint cannot be removed: switch to your other card or replace it first.

  1. Open the Payment Methods list, as described in Open your payment methods.
  2. Click the delete button next to the card you want to remove. When you point at it, it shows Delete credit card or Delete debit card.
  3. Confirm when your browser asks whether you are sure you want to permanently delete the card.
  4. Check that the card is gone from the list.

If you see an error

Section titled “If you see an error”
  • The name on the card is required. Please fill it in means the name box is empty.
  • A message such as Address 1 field cannot be empty means a required address box is empty.
  • If a message says an error occurred, or the card could not be set up, wait a moment and try again. If it keeps happening, contact BizPrint support. Do not send your card details in your message.
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Need help? Contact BizPrint support at https://getbizprint.com/support/.