"PRINT SERVICE PAUSED" and other BizPrint account banners

This page explains the colored banners about your account that can appear at the top of the BizPrint dashboard, and in the BizPrint desktop app, and how to get printing working again. It is for BizPrint account owners, whatever sends your orders (WooCommerce, Shopify or the Print API) and whichever station you use.

While Development Mode is on, the dashboard shows the Development Mode Active banner instead of most of these banners, so they may not appear. The exception is Service is Paused: if your account is paused, the dashboard shows that banner even while Development Mode is on, on every page except My Plan. For plan details, see BizPrint pricing and BizPrint plans, print limits and usage.

When printing starts again, orders placed while it was paused may not print by themselves. Before you print any of them by hand, check all of these, so you do not print an order twice:

1. Look at the printer for the printout.
2. Check the status of the order’s print job in the BizPrint dashboard.
3. Wait for the station to finish anything it is still printing, whatever status the job shows.
4. Go to WooCommerce > Print Manager in WordPress, if the order came from WooCommerce.
5. Click the Support tab.
6. Check Queue Status in Print Job Queue.
7. Wait for any pending or processing jobs to finish.

Do not print an order again while its print job is still pending, connecting-to-printer or processing.

Never place an order again to get a printout.

Your free trial prints are used up

Symptom: The dashboard shows a red banner that starts with PRINT SERVICE PAUSED: and ends with “print limit has been reached for the trial period”. The desktop app may show a banner that starts with Trial Ended:. New orders do not print.

Cause: Your account is on the free trial, and it has used all of the trial’s free prints. The trial counts prints over the whole trial, not per month.

Fix: Choose a paid plan:

1. Click Upgrade your plan in the banner.
2. Choose a plan. See Change or cancel your BizPrint plan.

Printing starts again once the new plan is active.

Your plan’s free print jobs are used up

Symptom: The dashboard shows the banner PRINT SERVICE PAUSED: “Free print jobs limit has been reached”, and new orders do not print.

Cause: Your plan includes a number of free print jobs, and the account has used them. On this kind of plan, printing pauses when they run out.

Fix: Choose a bigger plan:

1. Click Upgrade your plan in the banner.
2. Choose a plan that fits how much you print. See Change or cancel your BizPrint plan.

Your plan’s monthly print limit is reached

Symptom: The dashboard, and sometimes the desktop app, shows the banner PRINT SERVICE PAUSED: “Print plan transactions limit has been reached for the month”, and new orders do not print.

Cause: Your plan has a monthly print limit, and the account reached it this month. Every print job created counts, even one that did not print. Reprints from the dashboard do not count.

Fix: Choose a bigger plan, or wait for the next month:

1. Click Upgrade your plan in the banner.
2. Choose a bigger plan. See Change or cancel your BizPrint plan.

If you do not upgrade, printing starts again at the start of the next month.

You may get an email about your print limit as you get close to it, so you have time to upgrade.

“Account Payment Overdue”

Symptom: The dashboard shows a red banner titled Account Payment Overdue. It says the service will pause at the end of the month if current account charges are not paid, and lists your outstanding invoices.

Cause: One or more invoices are unpaid, for example because a card payment failed. Printing still works for now, but it pauses at the end of the month if the invoices stay unpaid.

Fix: Pay each invoice in the banner:

1. Click View Details next to an invoice if you want to check it first.
2. Click Make Payment Now next to the invoice.
3. Pay the invoice on the page that opens.
4. Repeat for each invoice in the list.

If a card payment failed, update your card in the dashboard. See Update your payment card for BizPrint. Enter card details only in the BizPrint dashboard or the payment page it opens. Never send card details by email or chat.

“Service is Paused”

Symptom: The dashboard shows an orange banner titled Service is Paused, which says “BizPrint service has been paused and account restricted.” Nothing prints, and the Applications, Stations and Activity pages cannot be opened. The desktop app may show The account is not active.

Cause: Printing has been paused and the account restricted. This happens at the end of a month when invoices are still unpaid. An account can also be restricted for other reasons.

Fix: Pay any overdue invoices. First, find them:

1. Open the profile menu in the dashboard.
2. Click My Plan.
3. Look for the Account Payment Overdue banner on that page.

If My Plan shows the Development Mode Active banner instead, Development Mode is hiding your overdue invoices. Turn it off first:

1. Click Settings in the Development Mode Active banner.
2. Switch off Development Mode.
3. Click Save.
4. Open the profile menu.
5. Click My Plan.

Then pay each invoice in the Account Payment Overdue banner:

1. Click Make Payment Now next to an invoice.
2. Pay the invoice on the page that opens.
3. Repeat for each invoice in the list.

When every overdue invoice is paid, the service starts again by itself and you get an email to say so. If My Plan shows no unpaid invoices, contact BizPrint support. Never send card details by email or chat.

“The account is not active”

Symptom: The desktop app, or a dashboard page, shows The account is not active with a support email address.

Cause: The account is paused, restricted or not active, so it cannot print.

Fix: Find the banner that explains it:

1. Sign in to the BizPrint dashboard.
2. Look for a Service is Paused or Account Payment Overdue banner.
3. Follow the fix for that banner on this page.
4. Contact BizPrint support if there is no banner.

The desktop app clears this message by itself once the account is active again.

“Please confirm your email address”

Symptom: The dashboard shows a light blue banner that starts with “Please confirm your email address”, followed by your email address and a time limit.

Cause: You have not yet confirmed the email address of your BizSwoop account.

Fix: Confirm your email address:

1. Open the email from BizSwoop in your inbox.
2. Check your spam or junk folder if you cannot find it.
3. Click the confirmation link in the email.
4. Click Resend email in the banner if the email did not arrive or the link no longer works.
5. Click Didn’t receive the emails? in the banner to ask support for help, if the new email does not arrive either.

Related pages

• BizPrint plans, print limits and usage
• Change or cancel your BizPrint plan
• View, download and pay your BizPrint invoices
• Update your payment card for BizPrint

Still stuck? Contact BizPrint support at https://getbizprint.com/support/.