Print Jovvie Point of Sale orders with BizPrint

This page shows you how to set up automatic printing for orders from Jovvie Point of Sale with BizPrint, and how to set up a cash drawer. It is for WooCommerce merchants who use Jovvie Point of Sale together with the BizPrint plugin for WooCommerce, with a desktop or Android station.

Jovvie Point of Sale is a separate BizSwoop product: a point of sale that runs on your WooCommerce store. When it is installed and active, the BizPrint plugin shows extra point of sale options. You do not see these options without it.

Before you start

• Install and activate Jovvie Point of Sale on your WooCommerce store.
• Connect the BizPrint plugin for WooCommerce to BizPrint. See Connect the BizPrint plugin for WooCommerce to your BizPrint account.
• Create a printer location for the printer at your counter. See Create a printer location in the BizPrint plugin for WooCommerce.
• If the printer is connected to the BizPrint Android app, see Set up a WooCommerce printer location for an Android station with BizPrint.

Turn on automatic printing for point of sale orders

With Jovvie Point of Sale active, Enable Automatic Printing has three choices. Website Orders turns on automatic printing for orders from your online store. Point of Sale Orders and Orders Saved in Point of Sale work differently: the BizPrint plugin does not act on them by itself. It passes them to Jovvie Point of Sale, which uses them to decide when to send an order to print.

1. Go to WooCommerce > Print Manager in WordPress.
2. Click the General tab.
3. Find Enable Automatic Printing in the Automatic Order Printing section.
4. Tick Point of Sale Orders, Orders Saved in Point of Sale, or both, to match how you want Jovvie Point of Sale to print.
5. Tick Website Orders if you also want orders from your online store to print automatically.
6. Click Save Changes.

For the print options inside Jovvie Point of Sale itself, see the Jovvie Point of Sale help.

If you ticked Website Orders, also tick the statuses that should print in Automatically Printed Website Order Statuses, in the same section. See Turn on automatic order printing in the BizPrint plugin for WooCommerce.

Caution

Website automatic printing can also print a point of sale order. When Website Orders is ticked, a point of sale order can print on every printer location that has Automatic Printing for Website Orders turned on, whatever cashiers that location includes. Test your first few point of sale sales and check where each one prints and that it prints only once. If an order prints twice, contact BizPrint support.

Choose which printer locations print point of sale orders

When Jovvie Point of Sale prints an order, it goes to every printer location that has point of sale printing turned on and includes the cashier who placed the order. This lets each register print to its own printer. Website automatic printing does not use this cashier choice, as the caution in Turn on automatic printing for point of sale orders explains.

1. Click the Printers tab.
2. Click the name of the printer location in the Description column. Choose the printer location for your counter printer.
3. Tick Enable next to Automatic Printing for Point of Sale Orders.
4. Choose who prints to this location in Users:
   • Tick Automatically include all users (current and future) to print every cashier’s orders here, including cashiers you add later.
   • Or select each cashier in the Users list.
5. Click Save Changes.
6. Repeat for each printer location that should print point of sale orders.

The Printers tab list shows which locations print point of sale orders in its Automatic Print POS Order column.

If a cashier is missing from the Users list, their WordPress user role is not selected for printer locations. Add the role on the Settings tab, under Location User Roles. See Control who can manage BizPrint and use printer locations in WooCommerce.

Caution

If the same printer is in more than one printer location, and a cashier is included in each of them, the order prints once for every location. Check your locations before you start selling, so each sale prints only where you expect it.

Before you send a test print

Test print prints your store’s newest real order again, on every printer in the location. The button appears only on a saved printer location, and only when your store has at least one order. Clicking it does not save the form. If the printer location uses Product Mapping, Shipping Mapping or Metadata Mapping (add-ons included with some plans), Test print still follows the location’s mapping rules, so an order that does not match those rules does not print there.

Before each test print or reprint, do these checks so you do not print an order twice by mistake:

1. Look at the paper at the printer for that order’s printout. For a test print, that is your newest order.
2. Check that the printer has paper, shows no error, and is not in the middle of a real order.
3. Check the status of the latest print jobs in the BizPrint dashboard.
4. Wait for the station to finish anything it is still printing, whatever status the job shows.
5. Go to WooCommerce > Print Manager in WordPress.
6. Click the Support tab.
7. Check Queue Status in Print Job Queue. If a print request could not reach BizPrint, the plugin may keep it in the Print Job Queue and try again later.
8. Wait for any pending or processing jobs to finish.

Do not print while a job for that order is pending, connecting-to-printer or processing.

Set up a cash drawer

The receipt printer opens the cash drawer, not BizPrint. How you set it up depends on your station.

On an Android station

The BizPrint Android app passes the command to open the drawer to the receipt printer. There is nothing to set in the app. The drawer must be connected to a receipt printer whose Printer language is ESC/POS or StarPRNT, or to a Sunmi device with a built-in printer. A label printer or an office printer cannot open a cash drawer.

1. Plug the cash drawer’s cable into the drawer port on your receipt printer or Sunmi device. The device’s manual shows where the port is.
2. Check that the printer is added in the BizPrint Android app. See Add a printer to the BizPrint Android app.
3. Make your next sale in Jovvie Point of Sale as usual.
4. Check that the drawer opens when the receipt prints.

If the drawer does not open, contact BizPrint support.

On a desktop station

These steps are for a receipt printer connected to the BizPrint desktop app on a computer.

1. Plug the cash drawer’s cable into the drawer port on your receipt printer. The printer’s manual shows where the port is.
2. Open the settings of the receipt printer’s driver on the computer that runs the BizPrint desktop app. This is the printer software you installed on the computer, and you usually reach it from the computer’s printer settings, as printing preferences or properties.
3. Find the cash drawer option. Its name and place depend on your printer, so check the printer’s manual if you cannot find it.
4. Set the option to open the drawer when the printer prints.
5. Save the driver settings.
6. Do the checks in Before you send a test print on this page.
7. Tell your staff the next printout is a test, so nobody prepares or ships that order a second time.
8. Click the Printers tab in Print Manager.
9. Click the name of the printer location in the Description column. Choose the printer location for this receipt printer.
10. Click Test print.
11. Check that the drawer opens.

Depending on the driver, the drawer may open every time this printer prints, including test prints. Use the drawer setting only on the receipt printer at your register, not on a kitchen or label printer.

Check that it worked

1. Do the checks in Before you send a test print on this page.
2. Tell your staff the next printout is a test.
3. Click the Printers tab in Print Manager.
4. Click the name of the printer location in the Description column. Choose the printer location for your counter printer.
5. Click Test print, to check that the printer itself works.
6. Watch the printer during the next sale at the point of sale, made by a cashier who is included in the printer location.

If that receipt does not print, do not print it again straight away. Do every check in Before you send a test print first. If the receipt still has not printed, reprint the existing job or contact BizPrint support. See Verify your first BizPrint printout from WooCommerce and Reprint a print job from the BizPrint dashboard.

Never complete a sale again or take a payment again to get a receipt.

Related pages

• Turn on automatic order printing in the BizPrint plugin for WooCommerce
• Create a printer location in the BizPrint plugin for WooCommerce
• Control who can manage BizPrint and use printer locations in WooCommerce
• Verify your first BizPrint printout from WooCommerce

Need help? Contact BizPrint support at https://getbizprint.com/support/.