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Update the BizPrint desktop app

This page shows you how updates work in the BizPrint desktop app and how to check for one yourself. It is for merchants and staff who print from a Windows, Mac or Linux computer.

How updates work

Section titled “How updates work”

The app checks for updates by itself when it starts, and again about every two hours while it runs. When it finds a new version, it downloads it and then installs it. It restarts without asking you first.

Because of this, a restart can happen at any time, even during service. While the app restarts, the station is briefly offline and cannot receive print jobs.

Check for updates between shifts

Section titled “Check for updates between shifts”

Check for updates yourself when the restaurant or shop is quiet, for example before opening or after closing. That way an update is less likely to restart the app while orders are coming in. The app still checks by itself about every two hours while it runs, so an update released later can still restart it during service.

An update restarts the app, and the station reconnects afterward. When a station reconnects, BizPrint can send it print jobs that are still pending, and they print automatically. This happens when Archive offline print jobs is off. Before you restart or reconnect, check the printer for printouts, check job statuses in the BizPrint dashboard, and do not reprint anything that is still pending. See Choose what happens to BizPrint print jobs when a station is offline.

  1. Open the Print Jobs page for each printer in the BizPrint dashboard. See View print jobs and their status in the BizPrint dashboard.
  2. Check that no job is pending, connecting-to-printer or processing. If one is, wait for it to finish before you go on.
  3. Check that the printer has finished printing.
  4. Check for updates, using one of the ways in Check for updates.
  5. Let any update that is found finish. Do not turn off the computer. The app restarts by itself.
  6. Check that the app’s main screen shows Successfully Connected once the app is back.
  7. Follow the checks in After an update, check for duplicate prints.
  8. Print a test or a real order to confirm that printing works.

Check for updates

Section titled “Check for updates”

Use whichever of these you can see:

  • System tray or menu bar: open the menu of the BizPrint icon and choose Check for updates.
  • App menu: choose Check for updates. On a Mac, it is under Support.

The app then shows one of these messages:

  • You’re up-to-date! You already have the latest version. The message shows your version number.
  • Update available! A newer version is available. The message shows its version number. The app downloads it and restarts to install it.
  • Update Error! The app could not get update information. Try again later. The BizPrint app needs to be able to connect to the internet. If it keeps happening, download the latest installer at https://getbizprint.com/download/, or contact BizPrint support.

After an update, check for duplicate prints

Section titled “After an update, check for duplicate prints”

Jobs that arrived while the app was offline are handled according to your Archive offline print jobs setting. If you turned it off, waiting jobs can print when the app reconnects, possibly several at once. After an update:

  1. Look at the printer for new printouts.
  2. Check the job statuses on the Print Jobs page in the BizPrint dashboard.
  3. Let the station finish printing before you reprint anything.
  4. Go to WooCommerce > Print Manager in WordPress, if you use WooCommerce.
  5. Click the Support tab.
  6. Check Queue Status in Print Job Queue.
  7. Wait for any pending or processing jobs to finish.

Never create an order again, or take a payment again, to get a printout. For more about this setting, see Choose what happens to BizPrint print jobs when a station is offline.

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Need help? Contact BizPrint support at https://getbizprint.com/support/.