Information is missing from a BizPrint printout of a WooCommerce order

This page helps when a receipt, ticket, or label prints, but something you expected is not on it, such as prices, the customer’s details, some products, or your logo. It is for store owners and staff who use the BizPrint plugin for WooCommerce, whose settings appear as Print Manager under the WooCommerce menu in WordPress, with either the BizPrint desktop app or the BizPrint Android app.

What prints depends on the template and the settings of the printer location. You can check most fixes without printing anything: edit the printer location on the Printers tab and click View Sample. It shows a sample printout of your store’s newest real order in your browser. View Sample appears only for a saved printer location, and only when your store has at least one order.

If you print an order again after a fix, first check all of these, so you do not print it twice:

1. Look at the printer for the printout.
2. Check the order’s print job and its status in the BizPrint dashboard.
3. Wait for the station to finish anything it is still printing, whatever status the job shows.
4. Go to WooCommerce > Print Manager in WordPress.
5. Click the Support tab.
6. Check Queue Status in Print Job Queue.
7. Wait for any pending or processing jobs to finish.

Do not print an order again while its print job is still pending, connecting-to-printer or processing. Never place an order again, or take a payment again, to get a printout.

Prices and totals are missing

Symptom: The printout lists the products but shows no prices, no total, or no shipping cost.

Cause: Either the printer location uses a template that never shows prices, or the price options for the template are turned off. Order Receipt (made for kitchen and fulfillment tickets), Packing Slip and Pick List have no prices, and labels do not show them either.

Fix: Check the template and its options:

1. Go to WooCommerce > Print Manager in WordPress.
2. Open the Printers tab.
3. Click the name of the printer location in the Description column.
4. Look at the Template.
5. Choose a template with prices, such as Customer Receipt or Invoice, if your template does not show prices.
6. Tick Include Order Cost, if the template shows it.
7. Tick Include Shipping Cost, if the template shows it.
8. Click Save Changes.
9. Click View Sample to check the result.

To learn more, see Choose a BizPrint template for WooCommerce printouts.

Customer, address, or shipping details are missing

Symptom: The printout has no customer name and phone number, no billing or shipping address, or no shipping method.

Cause: Each template has its own options for these details, and they can be turned off in the printer location. Some templates do not offer every option. For example, Order Receipt offers Include Billing & Shipping Details but not Include Customer Details.

Fix: Turn on the details you need:

1. Edit the printer location on the Printers tab of Print Manager.
2. Tick the options you need under the Template, such as Include Customer Details, Include Billing & Shipping Details, or Include Shipping Method.
3. Click Save Changes.
4. Click View Sample to check the result.

If the option you need is not shown for your template, choose another template. To learn more, see Choose what information prints on a BizPrint template in WooCommerce.

The pickup or delivery type is missing

Symptom: The printout does not say whether the order is for pickup or delivery.

Cause: Include Pickup or Delivery Type appears only when a supported BizSwoop pickup and delivery plugin is active on your store, and only for some templates. Pickup and delivery details saved by other plugins are not printed by the built-in templates.

Fix: Turn on the option, if it is shown:

1. Edit the printer location on the Printers tab of Print Manager.
2. Tick Include Pickup or Delivery Type.
3. Click Save Changes.
4. Click View Sample to check the result.

If the option is not shown, see Fields from other plugins are missing.

The logo, header, or footer text is missing

Symptom: Your logo, company name, or footer text does not appear on the printout.

Cause: These come from the Appearance section of each printer location, so a location where they are empty prints without them. A location with the Output Format set to Plain Text prints text only: the text fields print, but the Logo does not.

Fix: Check the printer location:

1. Edit the printer location on the Printers tab of Print Manager.
2. Fill in the fields you need in Appearance, such as Logo, Company Name, and Footer Information #1.
3. Check the Output Format. To print the logo, the location must use HTML. This works on the BizPrint desktop app and the BizPrint Android app.
4. Click Save Changes.
5. Click View Sample to check the result.

To learn more, see Add your logo and store details to BizPrint printouts in WooCommerce and Desktop app or Android app: which BizPrint station should you use?.

A QR code or barcode is missing

Symptom: You turned on a QR code or barcode for a printer location, but it does not appear on the printout.

Cause: The code’s position in the QR code and barcode settings does not suit the template. On a location that uses Plain Text, how the code prints also depends on the Thermal Printer Format you chose for it.

Fix: Choose one of the positions that the built-in templates use:

1. Edit the printer location on the Printers tab of Print Manager.
2. Choose Footer (Bottom), After Shipping Details, or Before Customer Details as the position.
3. Click Save Changes.
4. Click View Sample to check the result.

For Plain Text locations, see Add a QR code to WooCommerce printouts with the BizPrint QR Code add-on or Update WooCommerce order status by scanning a barcode with BizPrint Barcode Scan.

Some products are missing from the printout

Symptom: The printout shows only some of the products in the order.

Cause: The printer location uses the Product Mapping add-on (included with some plans) with Print only selected products and categories ticked. Products and categories you did not select are left off that location’s printouts. If the location uses Print per product or Print per product quantity, the order is split across several tickets, so one ticket may show only some of the products. With Print per product, each ticket holds one product line, or a group of product lines up to the number in Limit products per print.

Fix: Edit the printer location and check its Product Mapping section:

1. Add the missing products or categories to the location, or untick Print only selected products and categories to print every product.
2. Choose Default print, if you want the whole order on one ticket.
3. Click Save Changes.

To learn more, see Print only some products at a WooCommerce printer location with BizPrint Product Mapping.

Fields from other plugins are missing

Symptom: Information added by another plugin, such as a delivery date, a gift message, or a custom checkout field, does not print.

Cause: The built-in templates print the standard WooCommerce order details, the customer’s order note, and the product options shown on each order line. They do not print every field that other plugins save, and BizPrint does not support every WordPress plugin.

Fix: Look for a template that prints the field:

1. Open the Marketplace tab of Print Manager.
2. Look for a template made for that plugin.
3. Ask a developer to build a custom template that prints the field, if there is none. See Build a custom WooCommerce template for BizPrint.
4. Contact BizPrint support to ask what is possible, if you need more help.

A reprint is missing details the first printout had

Symptom: You reprinted an order, and the new printout shows different or fewer details than the first one, or an error instead of the order.

Cause: A reprint loads the order and the printer location settings again as they are now. If the order was edited, or the location’s template or options changed, the reprint shows those changes. If the order or the printer location was deleted, the order cannot print.

Fix: Check what changed:

1. Open the order in WooCommerce.
2. Check the order’s details.
3. Open the printer location on the Printers tab of Print Manager.
4. Check the location’s template and options.
5. Correct the order or the location, if needed.
6. Do the checks at the top of this page before you print the order again.

If the printout shows an error such as Error: Order not found, see BizPrint printout shows “Error: No Access - Connection Issue” instead of the order. To learn more, see Reprint a print job from the BizPrint dashboard.

Related pages

• Choose what information prints on a BizPrint template in WooCommerce
• Choose a BizPrint template for WooCommerce printouts
• Fix BizPrint printouts that are cut off, too long or the wrong size
• BizPrint glossary

Still stuck? Contact BizPrint support at https://getbizprint.com/support/.