BizPrint plans, print limits and usage

This page explains how BizPrint counts the prints you use, what happens when you reach your plan’s limit, and what happens if a payment is late. It is for account owners and anyone who manages billing, whatever your orders come from: WooCommerce, Shopify, or your own app. For plan names, prices and how many prints each plan includes, see BizPrint pricing.

Free prints to start

A new BizPrint account starts with some free prints, so you can set up and try BizPrint before you choose a paid plan. On the free start, your prints are counted over the whole life of the account, not per month. When they run out, printing pauses until you choose a paid plan.

What counts as a print

BizPrint counts each print job when it is created, not when it comes out of the printer. That means:

Every new print job counts, whether it was sent automatically, by clicking Print on an order, as a test print from the BizPrint plugin for WooCommerce, or from your own app.
Jobs that fail or never print still count, because they were created.
Reprints do not count. Printing an existing job again from the BizPrint dashboard does not add to your usage. See Reprint a print job from the BizPrint dashboard.
One order can create several print jobs. If the WooCommerce plugin sends an order to two printers, or to two printer locations, that is two print jobs.

On paid plans, usage is counted per calendar month and starts again at the beginning of each month.

To see how many print jobs you have created, open Print Analytics in the BizPrint dashboard. See View print analytics in the BizPrint dashboard.

When you reach a print limit

What happens depends on your plan:

On some plans, printing pauses until a new month starts. You can also upgrade to start printing again sooner.
On some plans, printing stays paused until you upgrade, even after a new month starts.
Some plans do not pause printing when you reach the monthly limit. See BizPrint pricing for how they work.

BizPrint sends you an email as you get close to your limit.

When printing is paused because of a limit:

New print jobs are not created, so nothing is sent to your printers. Your station does not show a message about it.
The BizPrint dashboard shows a red PRINT SERVICE PAUSED banner with an Upgrade your plan link.
In the WooCommerce plugin, the print log shows an error saying the print limit was reached. See Turn on and read the BizPrint print log in WooCommerce.

To start printing again, upgrade your plan, or wait for the new month if your plan pauses only until then. See Change or cancel your BizPrint plan.

Orders that came in while printing was paused were not sent to your printers. After printing starts again, find them and print them by hand, but check first so nothing prints twice:

Look at the printer for printouts of those orders.
Check the status of the orders’ print jobs in the BizPrint dashboard.
Wait for your station to finish anything it is still printing.
Go to WooCommerce > Print Manager in WordPress, if you use WooCommerce.
Click the Support tab.
Check Queue Status in Print Job Queue. If a print request could not reach BizPrint, the plugin may keep it in the Print Job Queue and try again later. A request that is still waiting there may print the order by itself.
Wait for any pending or processing jobs in the queue to finish.

Never create another job while the first one is pending, connecting-to-printer or processing.

Never place an order again to get a printout.

When a payment is late

If a payment for your plan fails, BizPrint emails you, and the BizPrint dashboard shows an Account Payment Overdue banner with the unpaid invoices. If they are still unpaid at the end of the month, BizPrint pauses your service: printing stops, your dashboard is restricted, and the dashboard shows Service is Paused.

When you pay all the overdue invoices, printing starts again and BizPrint emails you to confirm. See View, download and pay your BizPrint invoices and “PRINT SERVICE PAUSED” and other BizPrint account banners.

Only update your card in the BizPrint dashboard. Never send card details by email or chat. See Update your payment card for BizPrint.

Development Mode and usage

Development Mode is a dashboard setting for testing your setup. Print jobs created while it is on are marked as tests, and they are left out of the numbers in Print Analytics.

Turn it off before you print real orders. See Test printing with Development Mode in the BizPrint dashboard.

Features that depend on your plan

Some features are available on some plans only, for example Send as WhatsApp, Email, SMS and the add-ons for the WooCommerce plugin. The number of applications included also depends on your plan, and extra applications may be charged. See BizPrint pricing for what each plan includes.

Need help? Contact BizPrint support at https://getbizprint.com/support/.